At Growmodo, we've got some awesome processes and workflows in place to make sure our clients have an amazing experience.
So here's the deal: Our Project Managers work on multiple client accounts, and they usually plan tasks for the next day in their daily sprints. This means they're pretty busy and may not always be available for spontaneous calls.
But guess what? We've discovered that about 95% of client meetings can be easily replaced by using screen-recording videos. Cool, right? We love tools like Loom or Bubbles for this. You can record a video to discuss your project in detail, and we can share it with the team if needed. It's a super efficient way to make sure nothing gets lost in translation.
Now, if you feel like you really want to have a good ol' conversation, don't worry! We've got you covered. Just book a call with your Customer Success Manager. They're the rockstars you meet during the onboarding process, and they're here to assist you with anything you need.
Oh, and here's a secret tip: If you feel like things aren't progressing effectively in the comments section of Asana, don't hesitate to reach out to your Customer Success Manager. They'll dive in, get the full picture, and if necessary, set up a meeting with you and your Project Manager to improve communication and make things smooth as butter.