At Growmodo, we have rigorous processes and workflows to serve all our clients in the best possible way.
Generally, we work in daily sprints. That means your project manager prepares the tasks for the next day based on the current project stage and your feedback. Our project managers do that for multiple client accounts and usually don't have time to get on spontaneous calls.
However, we noticed over the years that 95% of client meetings can be replaced by a Loom or Bubbles screen-recording video. We can then also share the video with multiple team members if necessary and can ensure that no information is lost.
If you want to discuss a project in more detail, you can always book a call with your customer relationship manager, who you meet during the onboarding and who will always be there for your assistance.