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How does the onboarding process work?

Your Customer Relationship Manager will email you a Sign-Up link after our Discovery Call. Once you complete your checkout process, you will be asked to fill out an Onboarding Questionnaire so that we can learn more about your business and preferences.


After we receive your Questionnaire submission, it usually takes a few hours until we send you a Welcome Email with a link to your:

  1. Asana Board
  1. Request Form
  1. Shared Google Drive folder (for all deliverables and shared files)
  1. Kick-Off Meeting booking link

You can start immediately and send us your first couple of requests through your unique request form. Your Project Manager will check the requirements and delegate the request with the highest priority to a suitable talent.


We usually get started on the first task within 24–48 hours and update you about completed tasks or send a progress update the following day.


Note: We also encourage you to book a quick kick-off meeting to discuss any open questions regarding Asana or the request form. This ensures you get the most out of the service. However, the meeting is not required for us to start working on your tasks and projects.

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